At a glance
| Delivery | Store pickup | |
|---|---|---|
| Where | Serviceable PIN codes in India | Our Zaveri Bazar counter, Mumbai |
| Charge | “Delivery & Insurance”, per piece, shown before you pay | None |
| When | Usually 10–15 days after payment is confirmed | When we tell you it is ready, Monday to Friday, 1:00 pm to 5:00 pm IST |
| Hand-over | To the named recipient, against OTP or ID | To the buyer, against photo ID |
Where we deliver
Please check your delivery details before you pay. Your full address with PIN code, the recipient's name as on their photo ID, and a mobile number that will be answered on the delivery day. A wrong or incomplete address delays a parcel, and for security we cannot correct it once it is on its way without verifying the change with you.
We deliver within India only. A small number of PIN codes cannot be served securely; if yours is one, we will contact you to arrange collection from our store instead, or refund you in full.
Delivery and insurance charges
- Delivery is charged per piece and shown as “Delivery & Insurance” on your order before you pay. It covers insured transit to your door; there is no separate insurance charge.
- Prices on the website are shown for store pickup unless a piece can only be delivered. When you choose delivery in the app, the delivery line is added before you pay.
- Store pickup carries no delivery charge.
When it arrives
Delivery usually takes 10–15 days after your payment is confirmed. This is an estimate, not a guarantee: verification checks, public holidays, weather, courier capacity and local restrictions can add time. We will tell you if your order is running late.
Store pickup
- Collect from All India Bullion, 68, Boss Bhavan, 2nd Floor, Sheikh Memon Street, Zaveri Bazar, Mumbai 400002. Open in Google Maps.
- Counter hours for pickup: Monday to Friday, 1:00 pm to 5:00 pm IST.
- Wait for our message that your order is ready, then bring your order number and a government photo ID matching the name on the order.
- If someone else is collecting for you, tell us in advance; they will need their own photo ID and your written authorisation.
- Pieces marked “Store pickup only” cannot be delivered.
Packaging and security
Every piece is shipped sealed, in tamper-evident packaging, with a plain outer box that does not describe its contents. Premium gift packaging is offered on some pieces at checkout.
At the door
- We hand the parcel only to the named recipient, against an OTP or photo ID and a signature. A high-value parcel is never left unattended, with a neighbour or security guard, or at a reception desk or locker.
- Check the outer seal before you accept. If it is broken, tampered with or visibly damaged, refuse the parcel and tell us the same day.
- Record one uninterrupted video from before the parcel is opened: the sealed box and its shipping label, the opening, and the piece in its pack. If anything is wrong, report it within 3 calendar days of delivery; see our Returns, Refunds & Cancellation policy.
Confirmation, tracking and updates
- We confirm in the app when we have received your order, and again when your payment has reached our account and the order is confirmed.
- We send tracking details in the app and on WhatsApp once the courier has your parcel, and tell you when it is out for delivery or ready for pickup.
- Updates go to the mobile number and email on your order, so please keep them current.
Failed delivery and address changes
- For security, we do not change a delivery address or reroute a parcel after dispatch without verifying the request with you.
- If delivery fails because nobody was available or the address was wrong, the courier will usually try again. If the parcel comes back to us, we will contact you to arrange re-delivery or collection from our store.
Contact and grievances
Seller
All India Bullion
68, Boss Bhavan, 2nd Floor, Sheikh Memon Street, Zaveri Bazar, Mumbai 400002, Maharashtra, India
GSTIN 27AEPPC1318E1ZV (Maharashtra)
Grievance Officer
Rajesh Ghewarchand Chouhan
Grievance Officer, All India Bullion
support@allindiabullion.com · +91 90221 14915
68, Boss Bhavan, 2nd Floor, Sheikh Memon Street, Zaveri Bazar, Mumbai 400002, Maharashtra, India
We acknowledge every complaint within 48 hours and resolve it within one month of receiving it, as the Consumer Protection (E-Commerce) Rules, 2020 require. The Grievance Officer is also our contact for requests under the Digital Personal Data Protection Act, 2023.
