Privacy Policy | All India Bullion

This policy explains how All India Bullion (“AIB”, “we”, “us” or “our”) handles personal data when you visit our website or place an order for bullion bars, coins or ready-to-ship jewellery in India.

1. Information we collect

For an order, we may collect your name, mobile number, email address, billing and delivery address, order and invoice details, delivery confirmation, and messages you send to support. We also receive limited payment status and transaction-reference information from our payment service provider. We do not receive or store your complete card, UPI PIN, or banking credentials.

When you browse the site, we and our service providers may collect technical information such as IP address, device and browser details, pages viewed, cookies, and security or fraud-prevention signals.

2. Why we use your information

to accept payment, process and deliver your order, issue invoices, and provide customer support;
to prevent fraud, protect our systems, resolve disputes, and comply with legal, tax and record-keeping obligations;
to communicate material order, delivery and policy updates; and
to measure and improve our website and, where enabled, serve and measure advertising.

3. When we share information

We share only the information needed with payment gateway providers, shipping and insured-courier partners, technology, hosting and analytics providers, and professional advisers. We may also disclose information where required by law or to protect customers, AIB or the public. These parties may use the information only for their service or legal obligations. We do not sell personal data.

4. Payments and delivery

Payments are processed by a third-party payment gateway. Its collection and handling of payment information is governed by its own privacy notice and terms. Delivery partners receive the name, address, phone number and shipment information required to deliver and confirm receipt of an order.

5. Cookies, analytics and advertising

We use cookies and similar technologies for essential site functions, security, analytics and advertising. You can manage cookies through your browser settings. Blocking some cookies may affect site features. Advertising partners may use their own cookies or similar technologies under their privacy policies.

6. Retention and security

We keep information only for as long as reasonably necessary for the purposes above, including legal, tax, accounting, fraud-prevention and dispute-resolution needs. We use reasonable technical and organisational safeguards, but no online transmission or storage system is completely secure.

7. Your choices and requests

Subject to applicable law, you may ask us to access, correct or update your personal data, withdraw consent where processing is consent-based, or raise a privacy concern. To protect your account and orders, we may need to verify your identity before acting. Email [email protected].

8. Children and India-only sales

Our products are offered for delivery within India. We do not knowingly collect personal data from children for online purchases. A person placing an order confirms that they are legally able to enter into a binding contract.

9. Updates and contact

We may update this policy as our services or legal requirements change. The revised date will appear at the top of this page. For any privacy question or grievance, contact us at [email protected] or write to All India Bullion, 2nd Floor, 68 Boss Bhavan, Sheikh Memom Street, Zaveri Bazar, Mumbai 400002, Maharashtra, India.