Returns & Refunds Policy

1. Policy scope

This policy applies to ready-to-ship bullion bars, coins and jewellery purchased from All India Bullion for delivery within India. Because precious-metal prices fluctuate and products are security-sensitive, we do not accept returns or exchanges for a change of mind, price movement, preference, size, or any reason other than a damaged or incorrect item.

2. Eligible claims

You may request a return, replacement or refund when the item delivered is materially damaged in transit, or differs from the item confirmed in your order. Please do not use, wear, alter, resize, repair, remove tags from, or otherwise dispose of the item while your claim is being reviewed.

3. Three-day reporting window

You must report an eligible issue within 3 calendar days of delivery. Send your order number, delivery date, clear photographs of the outer package and product, a description of the issue, and any unboxing video available to [email protected].

4. Review and return authorisation

We will review the information and may request further evidence or arrange an inspection. Do not send an item back without written return authorisation from AIB. If the claim is approved, we will provide secure return instructions and, where applicable, arrange or authorise the return shipment. Please retain all original packaging, invoice, certificate, tags and accessories.

5. Replacement or refund

For an approved claim, we will offer an appropriate remedy: replacement with the correct product where available, or a refund of the amount paid for the affected item. Approved refunds are returned to the original payment method where possible. The payment provider or bank may take additional time to reflect the credit; we will confirm the refund once it has been initiated.

6. Non-eligible situations

• claims reported after the 3-day window;
• normal variation in colour, finish or dimensions that is accurately disclosed on the product page;
• damage caused after delivery, misuse, wear, alteration, repair or improper storage;
• items returned without authorisation or without required original materials; or
• requests based solely on a change in gold, silver or other market prices.

7. Delivery discrepancies

If the parcel appears tampered with, visibly damaged, or does not match the delivery record, report it to the courier at delivery where possible and contact us immediately. Keep the parcel, packaging, labels and delivery records intact for review.

8. Contact and escalation

For a return or refund request, email [email protected] with your order number and evidence. Our registered office is All India Bullion, 2nd Floor, 68 Boss Bhavan, Sheikh Memom Street, Zaveri Bazar, Mumbai 400002, Maharashtra, India.